Shuttle bus Frequently asked questions
YES, you can book and pay online 24/7. Please note that the website has a 2 1/2 hour cuttoff for bookings prior to the service commencement time. If you need the bus at very short notice then please phone our office during business hours 0455 162 505 and we will be able to make a booking for you providing there is enough seats for you.
No, sorry but we only pick up and drop off at our designated stops. Unless you have group booking and the house or accommodation pick up can be arrange.
We allow 1 standard suitcase and small a carry on bag per paying customer. There is a small extra charge for other items. For the latest prices see our Fares page.
Yes, if you contact us and you will be able to make arrangements to pay cash to our driver upon departure.
We allow 50 minutes for most trips – this includes all scheduled stops.
Our tickets are also tax invoices. Our website will automatically email you a ticket and will also give you the opportunity to print a ticket. In addition, tickets booked over the phone can be emailed.
We strongly advise booking your tickets early to guarantee a seat. Also see Question 1 above
Yes, as long as we have vacant seats on the bus – our drivers carry a number of tickets and you can pay cash to the driver. Please note though that some pickup points are by booking only.
Your ticket is valid for the next available service – providing there is spare seats on the bus. (Passengers booked on that service will have priority) Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase.
You will always be asked to produce a ticket number if you wish to travel on a bus other than the one you were booked on. If you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase.
Unfortunately our vehicles do not have toilets on board.
Pick up at the front of Sura Asian restaurant next to Byron Bus station/ Happy Travel
Gold Coast Airport
Pick up at Fix Cafe
Yes, as long as our schedule on the day is match with your schedule.
You can contact us online through online chat or contact us through Whatsapp or Viber +61 455162505